/* ═══════════════════════════════════════
   chatbot-messages.css — Winair
═══════════════════════════════════════ */

/* Messages area */
.chat-msgs {
  flex:1; min-height:0; overflow-y:auto;
  padding:12px; display:flex; flex-direction:column;
  gap:8px; scroll-behavior:smooth; background:#fafafa;
}
.chat-msgs::-webkit-scrollbar       { width:3px; }
.chat-msgs::-webkit-scrollbar-thumb { background:rgba(200,16,46,.35); border-radius:3px; }

/* Bubbles */
.msg {
  max-width:86%; font-size:13px; line-height:1.45;
  padding:10px 14px; border-radius:16px;
  animation:msgPop .2s cubic-bezier(.34,1.56,.64,1);
  font-family:var(--font-body); overflow-wrap:anywhere;
}
@keyframes msgPop { from{opacity:0;transform:scale(.92) translateY(6px)} to{opacity:1;transform:scale(1) translateY(0)} }

.msg-bot {
  background:#fff; color:var(--wa-text);
  border:1px solid var(--wa-border);
  border-bottom-left-radius:4px; align-self:flex-start;
  box-shadow:0 1px 4px rgba(0,0,0,.06); white-space:normal; line-height:1.5;
}
.msg-user {
  background:var(--wa-red); color:#fff;
  border-bottom-right-radius:4px; align-self:flex-end;
}

/* Content formatting */
.msg p                       { margin:2px 0; line-height:1.3; }
.msg h1,.msg h2,.msg h3,.msg h4 { margin:4px 0 2px; font-size:13px; }
.msg ul,.msg ol              { margin:2px 0; padding-left:16px; }
.msg li                      { margin:1px 0; line-height:1.3; }
.msg > *:first-child         { margin-top:0 !important; }
.msg > *:last-child          { margin-bottom:0 !important; }
.msg a                       { color:var(--wa-red); font-weight:600; text-decoration:underline; word-break:break-all; }
.msg table                   { display:block; width:100%; overflow-x:auto; border-collapse:collapse; margin:4px 0; font-size:12px; }
.msg th,.msg td              { padding:6px 10px; border:1px solid var(--wa-border); text-align:left; white-space:nowrap; }
.msg th                      { background:#F5F5F5; font-weight:600; }
#chat-window a               { color:var(--wa-red); text-decoration:underline; font-weight:500; }
#chat-window a:hover         { color:var(--wa-red-dark); }

/* Typing */
.typing {
  display:flex; gap:5px; align-items:center;
  padding:10px 14px; background:#fff;
  border:1px solid var(--wa-border); border-radius:16px;
  border-bottom-left-radius:4px; align-self:flex-start;
  width:fit-content; box-shadow:0 1px 4px rgba(0,0,0,.06);
}
.typing span {
  width:7px; height:7px; background:var(--wa-red);
  border-radius:50%; animation:typeBlink 1.3s infinite;
}
.typing span:nth-child(2) { animation-delay:.22s; }
.typing span:nth-child(3) { animation-delay:.44s; }
@keyframes typeBlink { 0%,80%,100%{opacity:.25;transform:scale(.8)} 40%{opacity:1;transform:scale(1.15)} }

/* Spinner */
.chat-spinner { display:flex; align-items:center; gap:5px; padding:10px 14px; }
.cs-dot { width:7px; height:7px; border-radius:50%; background:var(--wa-red); animation:csDot .9s ease-in-out infinite; }
.cs-dot:nth-child(2) { animation-delay:.15s; }
.cs-dot:nth-child(3) { animation-delay:.30s; }
@keyframes csDot { 0%,80%,100%{transform:scale(.6);opacity:.4} 40%{transform:scale(1);opacity:1} }

/* Quick options */
.qlabel { font-size:10px; color:#AAA; margin-bottom:4px; font-weight:600; text-transform:uppercase; letter-spacing:.8px; }
.quick-options { display:grid; grid-template-columns:1fr 1fr; gap:8px; width:100%; background:transparent; }
@media (max-width:380px) { .quick-options { grid-template-columns:1fr; } }

.opt-btn {
  background:#fff; border:1px solid #F0F0F0;
  color:#333; padding:8px 10px; border-radius:12px;
  font-size:13px; font-weight:500; cursor:pointer;
  font-family:var(--font-body); transition:background .15s, border-color .15s;
  display:flex; align-items:center; gap:10px;
  width:100%; text-align:left; position:relative;
  box-shadow:0 1px 3px rgba(0,0,0,.04);
}
.opt-btn::after {
  content:'›'; position:absolute; right:10px;
  color:#CCC; font-size:16px; line-height:1; transition:color .15s;
}
.opt-btn:hover { background:#FEF5F6; border-color:rgba(200,16,46,.2); }
.opt-btn:hover::after { color:var(--wa-red); }
.opt-btn.selected { background:#FEF5F6; border-color:rgba(200,16,46,.3); }
.opt-icon { display:flex; align-items:center; flex-shrink:0; color:var(--wa-red); }

.chat-back {
  background:#FFF0F0; border:1px solid rgba(200,16,46,.25);
  color:var(--wa-red); font-size:12px; padding:6px 14px;
  border-radius:10px; cursor:pointer; font-family:var(--font-body);
  align-self:flex-start; transition:background .14s; font-weight:600;
}
.chat-back:hover { background:#FFE0E0; }

/* Feedback */
.msg-feedback { display:flex; gap:6px; margin-top:5px; align-self:flex-start; }
.fb-btn {
  background:none; border:1px solid var(--wa-border);
  border-radius:20px; padding:3px 9px;
  font-size:13px; cursor:pointer; color:#aaa; transition:all .15s;
}
.fb-btn:hover          { border-color:var(--wa-red); color:var(--wa-red); background:#FFF0F0; }
.fb-btn.fb-active-up   { background:#E8F5E9; border-color:#66BB6A; color:#2E7D32; }
.fb-btn.fb-active-down { background:#FFEBEE; border-color:#EF9A9A; color:#C62828; }

/* Agent buttons */
.talk-agent-btn {
  display:flex; align-items:center; gap:8px; width:100%; margin-top:10px;
  padding:11px 16px; background:transparent;
  border:1.5px solid var(--wa-navy); border-radius:10px;
  color:var(--wa-navy); font-family:inherit; font-size:13px; font-weight:600;
  cursor:pointer; transition:background .18s, color .18s;
}
.talk-agent-btn:hover { background:var(--wa-navy); color:#fff; }

.talk-agent-inline-btn {
  display:inline-flex; align-items:center; gap:6px; margin-left:6px;
  padding:5px 12px; background:transparent;
  border:1.5px solid var(--wa-navy); border-radius:20px;
  color:var(--wa-navy); font-family:inherit; font-size:12px; font-weight:600;
  cursor:pointer; transition:background .18s, color .18s; vertical-align:middle;
}
.talk-agent-inline-btn:hover:not(:disabled) { background:var(--wa-navy); color:#fff; }
.talk-agent-inline-btn:disabled             { cursor:not-allowed; }